Feedback from Attendees

Upcoming  2017 Events

July 12, 2017
Enterprise Architecture Strategies
Info
Chicago, IL

Sept. 7, 2017
IT Infrastructure/Operations Management (Data Center)
Info
Chicago, IL

Sept. 19, 2017
Enterprise Risk/Security Management
Info
Dallas, TX

Oct. 4, 2017
Enterprise Risk/Security Management
Info
Chicago, IL

Oct. 18, 2017
IT Leadership Strategies
Info
Chicago, IL

Oct. 26, 2017
Enterprise Architecture Strategies
Info
Chicago, IL

Nov. 1-2, 2017
IT PMO/Portfolio Management
Info
Dallas, TX

Nov. 15, 2017
DR/BC - Resilient Infrastructure
Info
Chicago, IL

Nov. 30, 2017
Business Intelligence/Big Data/Analytics
Info
Chicago, IL

Dec. 7, 2017
Data Breaches: Preparing and Responding
Info
Chicago, IL

Upcoming  2018 Events

Feb. 1, 2018
Enterprise Risk/Security Management
Info
Dallas, TX

Feb. 20, 2018
Enterprise Risk/Security Management
Info
Chicago, IL

Mar. 1, 2018
IT Leadership Strategies
Info
Chicago, IL

Mar. 7, 2018
Enterprise Architecture Strategies
Info
Chicago, IL

April 12, 2018
Business Intelligence/Big Data/Analytics
Info
Chicago, IL

May 2, 2018
Data Breaches: Preparing and Responding
Info
Chicago, IL

May 15, 2018
IT Infrastructure/Operations Management (Data Center)
Info
Chicago, IL

May 31, 2018
Enterprise Risk/Security Management
Info
Minneapolis, MN

June 7, 2018
Enterprise Risk/Security Management
Info
Chicago, IL

June 20-21, 2018
IT PMO/Portfolio Management
Info
Chicago, IL

July 11, 2018
Enterprise Architecture Strategies
Info
Chicago, IL

Sept. 6, 2018
IT Infrastructure/Operations Management (Data Center)
Info
Chicago, IL

Sept. 18, 2018
Enterprise Risk/Security Management
Info
Dallas, TX

Oct. 3, 2018
Enterprise Risk/Security Management
Info
Chicago, IL

Oct. 17, 2018
IT Leadership Strategies
Info
Chicago, IL

Oct. 25, 2018
Enterprise Architecture Strategies
Info
Chicago, IL

Nov. 1-2, 2018
IT PMO/Portfolio Management
Info
Dallas, TX

Nov. 14, 2018
DR/BC - Resilient Infrastructure
Info
Chicago, IL

Nov. 29, 2018
Business Intelligence/Big Data/Analytics
Info
Chicago, IL

Dec. 6, 2018
Data Breaches: Preparing and Responding
Info
Chicago, IL

(Click here to add any of our upcoming events to your calendar)

 

 

Conferences that solve current IT challenges

IT Service Management Strategies

Strategies for adopting a comprehensive ITSM (IT Service Management) approach to create business value

May 22, 2014

9:00am-5:00pm

7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded

Bios

Conference location: Donald E. Stephens Convention Center Rosemont (O'Hare) Illinois

Overview

As IT organizations strive to support business innovation, IT Service Management will take on a greater role to deliver higher quality business producing services

In this one day conference, attendees will be provided with a framework to deliver higher quality IT services.

What You Will Learn

In this one day conference attendees will learn:

  • ITIL and the Future State How V3 Has Reshaped This Space

  • Strategic to the Business : How to Design and Implement an IT Service Management Office

  • Service Desk & Operational Excellence: Enabling Support Teams to Exceed Business Expectations

  • Problem Management How to Reduce Problems/Incidents to the Business

  • Capacity Management: How to Make Sure that IT Capacity Meets Current and Future Requirements

  • Continual Improvement: How to Monitor for Service Performance

Conference Program

8:00am - 9:00am - Registration and Continental Breakfast

Pederson

9:00am-10:00am

ITIL and the Future State How V3 Has Reshaped This Space

Adam Pederson, Executive Managing Principal and Founder, Digital Celerity

ITIL v3 is reinforcing the idea that IT is a service that supports overall business goals rather than basic IT operations. In this session, attendees will learn how to rethink their ITIL strategies and what steps should be implemented to serve the business.

Areas that will be covered include the five sections of the ITIL v3 framework:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement





10:00am -10:30am - Refreshment Break

Smith

10:30am-11:30am

Strategic to the Business : How to Design and Implement an IT Service Management Office

Douglas A. Smith, Manager, Configuration Management, Health Care Service Corporation

The Service Management Office is similar to a Portfolio Management office. The goal is to centralize the oversight and integration of service management processes. This helps ensure business alignment and effective and efficient service delivery and support. This is especially helpful when moving to an ITSM solution.

In this session Doug Smith of HCSC will discuss the vision and execution of a successful Service Management Office.




Sumar

11:30am-12:30pm

Service Desk & Operational Excellence: Enabling Support Teams to Exceed Business Expectations

Annur Sumar, Solutions Director, Concurrency

A service desk has a broad and user-centered approach, with the goal of providing the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning Incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for other activities such as customer change requests, third parties (e.g. maintenance contracts), and software licensing.

In this session, attendees will learn how to design/refine their service desk to exceed the expectations of the business.





12:30pm - 1:30pm Luncheon

Fisher

1:30pm-2:30pm

Problem Management How to Reduce Problems/Incidents to the Business

Jeff Fisher, Vice President, Emerging Technologies, RES Software

Problem Management includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems. It is also responsible for ensuring that the resolution is implemented through the appropriate control procedures, especially Change Management and Release Management. The goal of problem management is to minimize both the number and severity of incidents and potential problems to the business/organization.

In this session attendees will learn:

  • Difference between incident and problem management
  • Benefits of problem management
  • What could affect the benefits of problem management?
  • How problem management works
  • Error control
  • Inputs to problem management
  • Outputs from problem management



2:30pm - 3:00pm - Refreshment Break

Sumar

3:00pm-4:00pm

Capacity Management: How to Make Sure that IT Capacity Meets Current and Future Requirements

Annur Sumar, Solutions Director, Concurrency

ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. In this session, attendees will learn how to adapt their capacity management to meet current and future business needs.
Areas that will be covered include:

  • Monitoring Performance
  • Performance Analysis
  • Performance Tuning
  • Understanding Future Demands
  • Capacity Planning
  • Influences on Demands



Klauser

Smith 

Kirch

Dziengiel

Shotwell

4:00pm-5:00pm

Continual Improvement: How to Monitor for Service Performance

Moderator:
David Klauser, RSD, RES Software
Panelists:
Geary Smith, IT Director of Technology Support Services, McHenry County College
Cathy A. Kirch, ITSM Consultant, Allstate
Dan Dziengiel, Manager, Global Service Desk, Schawk Digital Solutions
Mike Shotwell, Specialist, Absolute Software
and other professionals from IT departments

In this session, attendees will learn from senior IT leaders as to how they are measuring their performance to help raise the bar for continual improvement.














Conference Price: $279.00 per person


Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC), Inc.

Exhibits

As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.